Effective date and short description
Effective date: October 2026; data processing in BDJOY App is for legitimate purposes, to operate the service, and with user control in mind
Reading this policy will help you understand which information is needed, when it can be deleted, and which settings you can change yourself if you wish Help page You can also quickly view answers
Basis for data use in BDJOY App
| Processing | Legitimate basis | Ways to close |
|---|---|---|
| Create account | Agreement enforcement | Close account |
| Login verification | Agreement enforcement | Change password |
| Cookie analytics | Consent | Disable cookies in browser |
| Support message | Legitimate interests | Request to delete message |
| Payment verification | Legal obligations | Limit retained copies |
Many users in Dhaka complete setup quickly using bKash, Nagad, and Rocket, so the main point of this policy is to clarify why a step is kept
Consent-based processing
When you turn on your phone at night and see the cookie banner, the first thing to understand is cookie analytics in BDJOY App, language preference, and personal notifications that operate with your consent
If you consent, you can later change it from settings if you wish Settings guide After reading, you can control cookies and notifications together
Contractual data use
Keeping the account active, login verification, and securing the session are required for the App to function properly; during login, name, device information, and security tokens are used to detect unusual access on the same account
Your request cannot be fulfilled without this information if you want to sign in on a new phone, and you may need to re-verify in the BDJOY APK or App, and that is very normal
Legitimate interests and security
If someone enters the wrong password repeatedly, the system can detect it; the BDJOY App uses logs, device signals, and usage patterns to reduce fraud and help maintain 99.8% uptime
In this section it's not for personal gain, but everyone's safety; user behavior and server status are viewed together so you can quickly access 761+ content
Data protection and retention
Data in the BDJOY App is not stored carelessly; access is restricted by policy, and only the necessary teams can view sensitive parts
How long your data stays varies by the type of work; for example, help ticket records and account logs are not kept under the same rules
What are your rights
You can view your data, correct it, and in some cases delete it; if your address, contact, or device preferences are incorrect, the support team helps correct them
Cookie or marketing preferences can also be changed if you want to know the process Contact page Write, and if needed Terms Review once
How cookies work
Cookies are small data files stored in the browser that remember login, keep language preferences, and prevent repeatedly setting the same options
On your first visit you decide which cookies will run; you can change later, and the effect is seen immediately
If you have questions, contact us
If you have questions about privacy in the BDJOY App, write to support; Dhaka users typically ask about bKash, Nagad, and Rocket together
One last thing: you will keep your data under control, and if you want to learn more, BDJOY App makes that control easier Login Or Register